FAQ

You can order all jagababa products in the online store. You can send special orders and inquiries to our e-mail address [email protected] or call Saša on 041 342 630.

You can pay with a valid credit card, via PayPal or by bank transfer.

Saša Drobnič Škrjanec s.p. / Lobček 34, 1290 Grosuplje / Slovenija / BANK: BANKA KOPER / IBAN: SI56 10100-0052465355 / BIC: BAKOSI2X

You can redeem a gift voucher at the time of purchase in our online store by entering the voucher number and date of issue in the comment. The amount of the gift voucher will be subsequently deducted from the amount of the entire purchase. The value of the purchase with the gift voucher must be equal to or greater than the value of the gift voucher. The gift voucher is valid for 1 year from the date of issue and cannot be exchanged for cash.

From time to time, we prepare promotional campaigns using codes. You can use the code when making your purchase, depending on its purpose, described in the promotional campaign, and it is usually a discount or free postage. Codes are usually active only for a limited time. At the end of the order in the online store, enter the coupon code at the checkout and click Apply. Consequently, the amount of the coupon is taken into account in the total amount to be paid.

All our products are carefully made and sent individually to each customer. Your purchase is 100% safe. We hope you are satisfied with our products. However, if this is not the case and you would like to replace it, please let us know in advance at our e-mail address. According to the written notice, the product can be returned unused, undamaged, in the original packaging and in its original condition within 14 days with the invoice and the completed return form. Upon receipt of the undamaged returned product, we will refund the purchase price to you within fourteen (14) days on the basis of the request (return or exchange form). In accordance with our curren tlegislation the consumer shall bear only the costs of returning the goods in connection with the withdrawal.

You can only replace products purchased directly at jagababa.si. You can notify us at our e-mail address or call and make an appointment before changing. You can replace the products by sending them back to our address by registered mail (without redemption) together with the invoice and the completed exchange form, and at the same time attach what kind of exchange you want.

Your order will be sent via Slovenian National Post or another delivery service. Shipments are mostly packed in padded envelopes. ORDINARY LETTER - postage price: € 2.10 (in this case the buyer is responsible for the loss of the letter!). RGISTERED LETTER - postage price: 3.20 € (in this case Post issues a tracking number and we can check the location of the letter at any time. The postman hands you the letter or leaves a notice in the mailbox about the received shipment, which he you only need to pick up at your post office within 14 days.). Larger packages and garden loungers are sent via courier service, in which case, you must entrust us with your mobile number so that the courier can inform you in advance about the delivery. PACKAGE from 500 to 2000 g - delivery price to the door: 5 €. CHAIR - delivery price to the door: 8 €. More about delivery in the General Terms and Conditions.

The price of postage depends on the total price of products and the method of delivery. The price wil be shown individually in your cart when you choose your country. If your country is not listed, please do not hesitate to send us mail - we will do our best to offer you shipping costs as soon as possible.

Delivery to Slovenia for purchases of home textiles over 40 euros is free. Free shipping does not apply to purchases of garden loungers!

Each product is made by hand from start to finish. Each piece is shaped, cut, carefully folded together, sewn, silkscreened and finished with a sophisticated sense of detail and signed with unique recognition.